SERVICE & SUPPORT

Azentek ERP Software for Service and Support Management helps organization to effectively manage post sales customer requirement with improved customer support, servicing and repairing of products. This Indian ERP module also enables organizations to streamline support and maintenance either by the way of annual maintenance contract or visit to visit basis. Implementation of service and support module leads to higher customer satisfaction level and repeat revenue generation from the existing customers

CUSTOMER SUPPORT

Azentek Customer Support ERP Software provides control over customer’s post sales issues and increases customer satisfaction level. The functionalities available in the system are:


ANNUAL MAINTENANCE CONTRACT (AMC)

Service and Support Software provide functionality to record AMC contract with payment terms, product covered, frequency of mandatory visits for preventive maintenance etc. Real time reports and alters are generated for invoicing as per agreement and reminds for mandatory visit. System generates unique barcode for each product, these barcode are pasted on products laying in customer premises.

SERVING AND REPAIR

Azentek Service Management Software provides wide variety of functionality to manage repairing work particularly when product is brought to service centre from customer site. These functionalities include: